FAQ

We use UPS or FedEx for all shipments.

Canada Post is used for all PO Boxes.

Orders will be shipped within 8 business days of order date and you will receive a Tracking number once your order has been shipped.

We are not responsible for Lost or Returned shipments.

All shipments are shipped from Kelowna, BC, Canada

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When ordering, you're responsible for ensuring the product can be imported to the destination country as the recipient. As the importer of record on your order, you must comply with all laws and regulations of the destination country. If you are outside of Canada, you may be subject to import taxes, customs duties and fees levied by the destination country that you will have to pay for once the shipment reaches you. These additional charges for customs clearances must be paid by the recipient of the order.

We at Splish Splash have no control over these charges nor can we predict what they might be.  As policies range from country to country, you should contact your local customs office for more information. Many times the delays in international shipments are due to the customs clearance process.

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